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Overview
At Kedahri, we take pride in delivering premium-quality jewelry and accessories to our valued customers. If you encounter any manufacturing defects in your purchased items, we offer a hassle-free exchange option within 7 days from the date of delivery.
For any manufacturing defect-related exchange inquiries, please contact our dedicated customer support team. They will swiftly assist you in processing the exchange and ensure you receive a flawless replacement.
Please note that, apart from manufacturing defects, our policy remains no returns. We are committed to providing you with the finest craftsmanship and exceptional service throughout your shopping journey at Kedahri.
Shop with confidence, knowing that we prioritize your satisfaction and strive to bring timeless elegance into every piece we offer. Happy shopping and discovering your perfect adornments!
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchange
At Kedahri, we want you to be delighted with your jewelry and accessories. Our exchange policy is designed to ensure your satisfaction with your purchase. Here’s how our exchange process works:
1. Eligibility for Exchange: You can exchange your purchased items within 7 days from the date of delivery.
2. Valid Reasons for Exchange: We accept exchanges for the following reasons:
– Manufacturing Defect: If your item has a manufacturing defect, we will happily exchange it for you.
– Size or Fit: In case you ordered the wrong size or the item doesn’t fit as expected, you can exchange it for the correct size.
– Change of Preference: If you change your mind or prefer a different design, we’ll gladly assist you with an exchange.
3. Process for Exchange:
– To initiate the exchange process, please contact our customer support team within 7 days of receiving your order.
– Provide the order details and the reason for the exchange. For size or fit-related exchanges, please specify the preferred size.
– Our customer support team will guide you through the return shipping process and provide you with the necessary instructions.
4. Conditions for Exchange:
– The item must be unused, in its original packaging, and in the same condition as received.
– Any product tags, labels, or accessories should be intact and included.
– We reserve the right to decline an exchange if the item does not meet the above conditions.
5. Exceptions: Please note that we do not accept returns for refunds. Our policy is exclusively for exchanges under the specified conditions.
6. Shipping Costs: The cost of shipping for exchanges due to manufacturing defects will be borne by Kedahri. For size, fit, or change of preference exchanges, the customer will be responsible for the return shipping costs.
7. Exchange Completion: Once we receive and inspect the returned item, we will process the exchange promptly. You will be notified about the status of your exchange.
At Kedahri, we aim to provide you with a seamless and delightful shopping experience. If you have any questions or need assistance, please do not hesitate to reach out to our customer support team. We are here to help you discover the perfect adornments that enhance your style and grace. Happy shopping!
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help ???
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